FAQ

Most common questions

Where is Listen Léon located?

Our headquarters is in beautiful Aix-en-Provence, near Marseille, in the south of France. We also have a presence in London, New York, and Montréal.

How can I contact customer service?

We provide a number of customer support channels to ensure our customers receive a world-class expereince. You are welcome to connect live with us via our chat feature, visit our help desk by clicking the button below, completing the form on this page to submit a support ticket, or you can call us and the relevant telephone numbers are on our contact page.

Some people in the company are not on board with change, can you help?

As part of our onboarding process, we work with key people in your business for several weeks before the go-live date. The aim is for them to understand the importance of measuring culture and to give them a voice in the direction the organization's culture will evolve into.

Can I submit a feature request?

Absolutely, yes you can. We love hearing about innovative ideas and have an entire platform designed for feature requests. Feel free to upvote other features that are important to you. Add your feature request here.

How do I speak to someone in sales?

If you would like to speak with someone urgently, we would suggest using the live chat feature which is located on every page of the website in the bottom right corner. You can also submit the form on this page and our sales team will reach out to you.

How do I reset my password?

You can reset your password for the Listen Léon mobile application by visiting your profile within the app. Client dashboard passwords can be rest by clicking the 'forgot password' link on the login page.

What changes can we expect to our culture?

You'll see a seismic shift in culture as Listen Léon is integrated into your organization. As people recognize each other for their hard work and value, they will send thousands of Léons to one another and will connect for Engage meetups daily. You'll have access to the world's most accurate culture data set, which will be used to make real-time cultural shifts for the benefit of your people.

How does sending compliments make such a big difference?

Sending positive, anonymous compliments is at the heart of what we do but is by no means where it ends. We have a significant suite of tools that all complement each other to provide our clients with a truly world-class product that makes a significant difefrence to their businesses.